At Paige Lens, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process. Please read the policy below for details on eligibility, time frames, and procedures.

Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • Returns must be initiated within 14 days of delivery.

  • Items must be returned to us within 21 days from the delivery date.

Non-Returnable Items

The following items are not eligible for return:

  • Items that show signs of use or damage after delivery

  • Products returned without original packaging or accessories

  • Customized or special-order items

  • Gift cards (if applicable)

Return Process

  1. To start a return, contact us at [email protected] within 14 days of receiving your order. Please include your order number and reason for return.

  2. Once your return is approved, we will provide return instructions, including our return address.

  3. You are responsible for return shipping costs. We recommend using a trackable shipping service.

  4. After receiving and inspecting the returned item, we will notify you of the status of your refund.

Refunds

  • Approved refunds will be processed within 5–7 business days after we receive your returned item.

  • Refunds will be issued to the original payment method or in the form of store credit, depending on the situation and your preference.

  • Shipping fees (if any) are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos and a description of the issue. We will arrange for a replacement or a full refund based on the situation.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check your original payment account again

  • Contact your payment provider or bank

  • If you still have not received it, contact us at [email protected]

Contact Us

If you have any questions about our Refunds and Return Policy, please reach out to [email protected].